Our Policies

Share details about your shipping policies, item returns, or customer service.

All prices on DressageQueenDream.com are United States Dollar amounts.

SHIPPING METHODS AND CHARGES

For all orders outside the Continental U.S.A. shipping is $24.95 with USPS or UPS. Please allow for up to 21 days for delivery.

ORDER CONFIRMATION

Once your Dressage Queen Dream order has shipped, you will be sent a confirmation receipt. If you do not receive your order within the estimated time frame, please contact Dressage Queen Dream and we will help you track your shipment.

CHARGES AND SALES TAX

All orders must be prepaid at the time the order is placed. Available methods of payment are Visa, Mastercard, American Express, or PayPal.

For International shipments: The country you are asking Dressage Queen Dream to ship to may charge additional taxes or duties on your order when it enters the country. You are responsible for paying these additional charges.

If for whatever reason you are not 100% satisfied with your purchase, please return to:

To return an item(s), please mail to:

Dressage Queen Dream

8156 Darby Pl

Reseda, CA 91335

Please return all items within 30 days of purchase.

If you purchased your Dressage Queen Dream item at a retail or online store, please contact the seller directly concerning their exchange and return policy.

Please let us know, if you need any assistance, or if we can help in any way to make your shopping experience 100% satisfactory.